BT Recommends

btletstalk recommended this 2 days, 10 hours ago

Most people said they would like a single number to access all public services. Voice recognition and self-service are popular too, with people saying they had used these for voter registration, general bill enquiries and checking holiday rubbish collection times.

btletstalk recommended this 3 days, 11 hours ago

Maybe one of the largest areas of evolution in the security market today relates to tools that perform threat detection in real-time? Looking forward, the application of big data toolsets will prove increasingly important in helping firms to handle vast volumes of data generated by security monitoring.

btletstalk recommended this 4 days, 10 hours ago

We’re proud to announce our partnership with a leading charity on our ‘Connecting Africa’ project, which will bring broadband to communities, improving education and benefiting people across the continent.

btletstalk recommended this 4 days, 13 hours ago

Thinking outside the box means exploiting PSN as a platform for innovation and public service transformation. It means, again in the words of the NAO, moving to “ICT solutions that reform public services and the way that government works”.

btletstalk recommended this 5 days, 10 hours ago

What many people don’t know is that BT has had a presence in the US&C for more than 20 years and operates its own network infrastructure. In the US&C we serve more than 1,000 customers, including 74 percent of Fortune 500 companies.

btletstalk recommended this 5 days, 14 hours ago

There are not many people outside our own organisation that realise that BT actually ‘do’ payroll around the UK, paying tens of thousands of payslips every month for a number of local authority organisations.

btletstalk recommended this 6 days, 12 hours ago

Queuing – it may be a British pastime but it’s not exactly something that we relish doing. How many times have you just shrugged and walked away when it’s “not worth the effort”?

btletstalk recommended this 1 week, 2 days ago

Would you rather have the latest music while you’re sat on hold, or would you rather someone answered the phone quicker?

btletstalk recommended this 1 week, 3 days ago

At the start they were asked how they felt about the UK economy. The answer was a mixed bag with well over half the audience thinking it was somewhere between “bleak” and “ready for improvement”. But by the end of the session the mood was noticeably up beat with two thirds considering the UK economy “had potential” or was even “warming up”!

btletstalk recommended this 1 week, 3 days ago

With the Public Services Network (PSN) an increasingly hot topic as public and private sector organisations work hard to help make the first wave of connections a success, we thought it was a good time to host a Q&A session for anyone looking to find out more.

btletstalk recommended this 1 week, 5 days ago

Organisations will love its rapid deployment and low cost, especially those used to high-performance contact centres. The product is a great choice to offer to middle market businesses and those who will eventually require advanced multimedia or smart mobile capability.

btletstalk recommended this 1 week, 6 days ago

In fact, scarcity has long been a driver of innovation and invention. We have even created a science around scarcity and how we allocate limited resources: it’s called economics.

btletstalk recommended this 2 weeks, 2 days ago

ating across four continents our cloud services give IT decision-makers far greater control in designing, building, buying and operating a cloud solution that does exactly what they need it to do.

btletstalk recommended this 2 weeks, 3 days ago

Customer effort measures how easy a customer’s experience is – from the first time they visit a company’s website or shop floor, to when they’ve taken a product home and set it up. Not forgetting the customer service they get after that.

btletstalk recommended this 2 weeks, 6 days ago

We know we’re pushing the boundaries in cloud. In fact, we’ve just announced that we’re to push into cloud worldwide by launching BT Cloud Compute — a service that allows CIOs far greater control when it comes to designing, building, buying and operating a cloud solution tailored to their specific needs.

btletstalk recommended this 3 weeks, 5 days ago

Nicola Sturgeon, the Deputy First Minster, spoke to the assembled CEOs and senior officers about their role in transforming local government, and made great pains to point out that health and local government need to be joined up and work together to introduce and increase efficiency in the public sector. Sharing resources and services is the way to go.

btletstalk recommended this 3 weeks, 6 days ago

As you know we’ve just been positioned in the ‘Leaders’ quadrant of Gartner’s Global Network Service Providers Magic Quadrant for the ninth time*.

btletstalk recommended this 1 month ago

Every business wants to have loyal customers – but loyalty is always a rather strange concept in business. We often only discover that a customer isn’t loyal when they never speak to us again!

btletstalk recommended this 1 month ago

For most businesses the current approach to BYOD appears to focus around the need for security which I agree needs to be applied in the measures appropriate to their tolerance to risk, but as more and more start laying the bricks, how many realise they are laying the foundations for something much greater?

btletstalk recommended this 1 month ago

According to the Payments Council the current “best time” achieved by account holders to successfully switch to another bank is 18 days and it can take as long as 30. And this isn’t just in the UK. Mystery shoppers taking part in a survey carried out across the 27 states of the EU last year found trying to change banks is a very tricky business indeed.