BT Recommends

btletstalk recommended this 7 hours, 9 minutes ago

In 2012 there was a watershed moment for the global economy when it was reported for the first time that there were more billionaires in Asia than in North America.

btletstalk recommended this 1 day, 4 hours ago

At the beginning of this year, Jeremy Hunt, secretary of state for health, set out his vision of a paperless NHS by 2018. No-one doubts the scale of the challenge, and equally everyone is aware of the huge benefits it could bring. What is still being hotly debated is the how.

btletstalk recommended this 1 day, 7 hours ago

It’s the reason why we are creating an electrified banking ring fence to separate investment and commercial banking activity, whilst avoiding the outright banning of bank trading activity. It is why we try to incorporate European wishes for banking reform, whilst ploughing our own furrow.

btletstalk recommended this 2 days, 4 hours ago

How easy was it to get the help you wanted today? That’s the concept of ‘customer effort’ in a nutshell – how much effort do people need to put in to get their problem solved by a company.

btletstalk recommended this 2 days, 6 hours ago

Technology is certainly breaking down the barriers between work and home. It feels like our work life balance has gone to hell in a handcart. Now, it seems it is gate-crashing the bedroom with more and more of us checking email the last thing we do before the head hits the pillow. Can technology ever be romantic?

btletstalk recommended this 3 days, 6 hours ago

Either way, look out for plenty more engaging information on our Better Future web site and in our Better Future report later this month and tweet #BTBetterFuture to join the discussion.

btletstalk recommended this 6 days, 5 hours ago

Most people said they would like a single number to access all public services. Voice recognition and self-service are popular too, with people saying they had used these for voter registration, general bill enquiries and checking holiday rubbish collection times.

btletstalk recommended this 1 week ago

Maybe one of the largest areas of evolution in the security market today relates to tools that perform threat detection in real-time? Looking forward, the application of big data toolsets will prove increasingly important in helping firms to handle vast volumes of data generated by security monitoring.

btletstalk recommended this 1 week, 1 day ago

We’re proud to announce our partnership with a leading charity on our ‘Connecting Africa’ project, which will bring broadband to communities, improving education and benefiting people across the continent.

btletstalk recommended this 1 week, 1 day ago

Thinking outside the box means exploiting PSN as a platform for innovation and public service transformation. It means, again in the words of the NAO, moving to “ICT solutions that reform public services and the way that government works”.

btletstalk recommended this 1 week, 2 days ago

What many people don’t know is that BT has had a presence in the US&C for more than 20 years and operates its own network infrastructure. In the US&C we serve more than 1,000 customers, including 74 percent of Fortune 500 companies.

btletstalk recommended this 1 week, 2 days ago

There are not many people outside our own organisation that realise that BT actually ‘do’ payroll around the UK, paying tens of thousands of payslips every month for a number of local authority organisations.

btletstalk recommended this 1 week, 3 days ago

Queuing – it may be a British pastime but it’s not exactly something that we relish doing. How many times have you just shrugged and walked away when it’s “not worth the effort”?

btletstalk recommended this 1 week, 6 days ago

Would you rather have the latest music while you’re sat on hold, or would you rather someone answered the phone quicker?

btletstalk recommended this 2 weeks ago

At the start they were asked how they felt about the UK economy. The answer was a mixed bag with well over half the audience thinking it was somewhere between “bleak” and “ready for improvement”. But by the end of the session the mood was noticeably up beat with two thirds considering the UK economy “had potential” or was even “warming up”!

btletstalk recommended this 2 weeks ago

With the Public Services Network (PSN) an increasingly hot topic as public and private sector organisations work hard to help make the first wave of connections a success, we thought it was a good time to host a Q&A session for anyone looking to find out more.

btletstalk recommended this 2 weeks, 2 days ago

Organisations will love its rapid deployment and low cost, especially those used to high-performance contact centres. The product is a great choice to offer to middle market businesses and those who will eventually require advanced multimedia or smart mobile capability.

btletstalk recommended this 2 weeks, 3 days ago

In fact, scarcity has long been a driver of innovation and invention. We have even created a science around scarcity and how we allocate limited resources: it’s called economics.

btletstalk recommended this 2 weeks, 6 days ago

ating across four continents our cloud services give IT decision-makers far greater control in designing, building, buying and operating a cloud solution that does exactly what they need it to do.

btletstalk recommended this 3 weeks ago

Customer effort measures how easy a customer’s experience is – from the first time they visit a company’s website or shop floor, to when they’ve taken a product home and set it up. Not forgetting the customer service they get after that.